99s9 Privacy Policy

What is this policy and why does it matter?

99s9 is a secure and reliable online gaming platform. We believe you should have full control over your personal information. This Privacy Policy ("Policy") clearly explains:

• What types of information we collect;
• Why and how that information is used;
• When and with whom information may be shared;
• What measures we take to protect your information; and
• What rights you have.

By using any of 99s9's services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.

Information You Provide Directly

When you create an account on 99s9, conduct transactions, or contact our support team, you voluntarily provide the following information:

• Identity Information: Full name, date of birth, national ID number (where applicable).
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, bank account number — only the information required to process transactions).
• Support Communications: A record of what you write via live chat or email.

Automatically Collected Information

When you browse 99s9, our systems automatically collect certain technical information. This generally does not directly identify you, but is used to improve your experience:

• Device & Browser Information: Device type, operating system, browser name and version.
• Usage Information: Which pages you visited, how long you stayed, which games you played.
• IP Address: For security and fraud prevention purposes.
• Cookies & Similar Technologies: To remember your preferences and ensure site functionality.

Information Received from Third Parties

In some cases we may receive information from trusted third parties — such as payment processors or identity verification service providers. This information is used solely to keep your account secure and to prevent financial fraud.

Primary Purposes

99s9 uses your information for the following legitimate purposes:

Marketing Communications

If you have consented to receive our promotional information, we may contact you about bonuses, offers, and service updates. You may withdraw this consent at any time — email us at [email protected] or let us know via live chat.

Who Do We Share Information With?

99s9 does not sell or rent your personal information to third parties. Information may be shared only to the extent necessary in the limited circumstances described below:

• Payment Service Providers: Information required to complete bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment operators.
• Technology Partners: Companies that provide technical operations, security, and hosting services for the site — they operate under strict confidentiality agreements.
• Game Software Providers: Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other providers receive minimal technical data necessary to operate their games properly.
• Legal Obligations: We may be legally required to disclose information pursuant to a court order or a lawful request from law enforcement authorities.
• Fraud Prevention: When cooperation is needed in the investigation of money laundering or serious fraud.

In each of the above cases, third parties operate under strict privacy rules and may use your information only for the specified purpose.

International Data Transfers

Some of 99s9's technology partners may be located outside Bangladesh. In such cases we ensure that transferred data is protected in accordance with prevailing security standards and that third parties are bound by appropriate agreements.

Technical & Administrative Safeguards

99s9 applies multiple layers of industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission on the site is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized staff can view your information, strictly on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify potential risks.
• Two-Factor Authentication: An additional verification option to prevent unauthorized access to your account.

That said, it is not possible to guarantee complete security for data transmitted over the internet. We therefore recommend that you keep your account password private and strong.

Data Retention Period

We retain your information only for as long as necessary or legally required. General guidelines:

• Active account data: for as long as the account remains active.
• Closed account data: from the date of closure until the applicable legal retention period expires.
• Financial transaction records: for the period required under financial regulations.
• Customer support communications: for a reasonable period after the issue is resolved.

After the specified period, data is securely deleted or anonymized so that individual identification is no longer possible.

How Are Cookies Used?

Cookies are small text files stored in your browser. 99s9 uses the following types of cookies:

• Essential Cookies: Required for core site functionality — such as maintaining your login state. These cookies cannot be disabled.
• Functionality Cookies: Remember your preferences and settings so you do not have to set them up again each time.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used. These contain no personal information.

You can control or reject most cookies through your browser settings. However, disabling certain cookies may partially limit site functionality.

Your Rights Regarding Your Information

As a 99s9 user, you have the following rights:

1. Right to Access: You have the right to request what information we hold about you.
2. Right to Rectification: You have the right to request correction of any inaccuracies in your information.
3. Right to Erasure: In certain circumstances you have the right to request deletion of your information, though this may not be fully possible where legal obligations exist.
4. Right to Restrict Processing: The right to request that your information be used in a limited way for certain specific purposes.
5. Right to Opt Out of Marketing: The right to request that promotional communications be stopped at any time.
6. Right to Data Portability: Where applicable, the right to receive your information in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via live chat. We will respond to your request as quickly as possible.

Information of Minors

99s9 is strictly restricted to users aged 21 and above. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

Policy Updates

99s9 may review and update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page;
• Notify registered users via email or live chat.

Continued use of the platform after an update will be considered as your agreement to the revised policy. We therefore recommend visiting this page periodically.

Other Important Matters

This policy applies only to 99s9's own services. Game software providers and payment operators may have their own privacy policies, for which 99s9 is not responsible. We recommend reading their respective policies before using their services.

If any conflict arises between this policy and the Terms & Conditions, the Terms & Conditions will take precedence on the relevant matter.